Booking Policy
Effective Date: January 5, 2026
This Booking Policy outlines the terms and conditions for making reservations at The Cara Hotel. By completing a reservation, you agree to the terms stated below.
Reservations can be made through:
- Official website: www.thecarahotel.com
- Online Travel Agencies (OTAs)
- Walk-in at the hotel
- The Cara Hotel official reservation number
A reservation is only confirmed when a confirmation reference number is issued by The Cara Hotel or our authorized third-party partners.
To complete your reservation, you must provide:
- Full name
- Valid contact number
- Email address
- Home address
- Valid payment details (Debit or Credit Card
Payment Methods Accepted:
- Credit and Debit cards (Visa and Mastercard)
- Bank Online Transfer
- Cash (when paying at the property)
When Payment is Required:
- Payment must be made upon arrival before check-in if paying in person
- For online bookings, payment terms vary based on the booking platform used
Security Deposit:
- A refundable security deposit of RM200.00 is required per booking
- Payment by cash or credit card pre-authorization
- Refunded within 5-7 business days after checkout, subject to room inspection confirming no damages and no outstanding charges
Pre-Authorization:
- The Cara Hotel reserves the right to pre-authorize credit cards without prior written or verbal approval
- Room rates are subject to change based on demand and availability
- Prices displayed do not include breakfast unless otherwise specified
- The Cara Hotel reserves the right to change prices without prior notice
- All rates are in Malaysian Ringgit (MYR)
Tourism Tax:
- A tourism tax of RM10.00 per room per night applies to all foreign guests (non-Malaysian citizens)
- Malaysian citizens and permanent residents are exempt upon presentation of valid identification
- Tourism tax is payable in addition to room rates
Changes to Your Booking:
- Requests to modify dates, duration of stay, or add products/services are subject to availability
- Amendment fees may apply
- Modified rates will be based on current demand
Room Assignment:
- The Cara Hotel will attempt to accommodate all guests of the same reservation in the same room
or on the same floor, subject to availability
Free Cancellation:
- Reservations can be cancelled without charge if notice is given at least 3 days prior to 3:00 PM
(local time) on the arrival date
Late Cancellation:
- Cancellation notice of less than 3 days will incur a charge equivalent to the full stay amount
No-Show:
- Failure to arrive on the arrival date without prior cancellation will result in a charge equivalent to the full stay amount
Refund Processing:
- All refunds are subject to verification and approval
- Online refunds will take 7-14 working days to complete
- Refunds will be processed to the original payment method
The Cara Hotel reserves the right to cancel or modify reservations without prior notice due to circumstances beyond our reasonable control, including:
- Acts of God
- Government intervention
- Natural disasters (fire, flood, etc.)
- Civil disturbances, war, or embargoes
In such cases:
- Affected guests will receive a full refund of any paid fees
- The hotel is not liable for any additional costs incurred by guests
The Cara Hotel reserves the right to cancel reservations if:
- Payment details provided are incorrect or invalid
- Guest fails to provide required identification at check-in
- Guest does not meet age requirements (18+ years old)
- Fraudulent booking activity is suspected
- Special requests (room type, floor preference, accessibility needs, etc.) are noted but not guaranteed
- Fulfillment is subject to availability upon arrival
- Guests with disabilities or special care requirements should inform the hotel prior to arrival
Standard Times:
- Check-In: 3:00 PM
- Check-Out: 11:00 AM
Early Check-In & Late Check-Out:
- Available upon request with 1 week prior notice
- Subject to availability and charges apply
- Please refer to our full Hotel Policy for detailed rates
- Primary guest must be 18 years or older to make a reservation
- Guests under 18 may stay only with parental consent provided during check-in
- Failure to meet age requirements may result in automatic cancellation without refund
By making a reservation with The Cara Hotel, you acknowledge that you have read and agree to:
- This Booking Policy
- The Cara Hotel’s full Terms & Conditions
- The Cara Hotel’s House Rules and policies
For complete terms, please visit: www.thecarahotel.com or request a copy at the front desk.
For Reservations, Modifications, or Cancellations:
The Cara Hotel
Managed by The Cara Management Sdn Bhd
Website: www.thecarahotel.com
Reservation Number: +601163180688
Email: stay@thecarahotel.com
Note: The Cara Hotel reserves the right to amend this Booking Policy at any time without prior notice.
The latest version will always be available on our official website.